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Frequently Asked Questions

We have created a list of frequently asked questions which should answer all your queries about parking at Southampton Airport. If you cannot find an answer to your question below please contact our call centre on 0345 222 0541.


How do I make a booking?

To make your booking visit our car parking booking site https://parking-southamptonairport.com and simply select your dates and times for arrival and departure. You will then be prompted to complete your passenger and payment details. You will be sent an email confirmation and tickets which you will need to print out and bring with you.


What payment methods are accepted?

There are a number of payment methods accepted including Visa Debit, Visa Credit, MasterCard Debit, MasterCard Credit, and American Express.


Can I book a disabled space?

Disabled spaces cannot be pre-booked but all our car parks have disabled spaces for use by blue badge holders. For more information see our blue badge parking page http://www.southamptonairport.com/parking/blue-badge-holders/.


Can I book at short notice?

Bookings can be made up to 24 hours before arrival at the airport.


How far ahead can I book?

You can book up to six months in advance.


Why is there no availability for the dates I am trying to book?

If you cannot find availability for a particular product it is likely that the product is either fully booked or you do not meet the booking conditions for that particular product. It is unlikely that you will find no availability, however if you do please contact us on 0345 222 0541.


Why do you need to know my car registration number?

By giving us your car registration number you benefit from entry to the car park using cameras that recognise your registration number on entry and exit. This makes entering and leaving the car park seamless.


Do I need to hand my keys in?

All our car parks are self-parking facilities meaning there is no requirement for you to hand over your keys.


Does booking guarantee me a space?

Yes by booking in advance you are guaranteed a space in your chosen car park although you will not be able to choose which space you get. If you would like to park as close to the terminal on the ground floor then our Priority parking is the most convenient option.


Are there any height restrictions in place?

The maximum height in our short stay car park which also applies for priority parking is 2.2m. There is no height restriction in our long stay car park.


What do I do if I have not received my booking confirmation?

If you have not received your booking confirmation email then please first check your email spam folder. If it is not in there then please go to the Manage My Booking facility and select the option to re-print email. If you are still experiencing issues then please contact us on 0345 222 0541.


Do I have to tell you if I am coming in a different car than I said when I booked?

If you are travelling in a different car please let us know the change of number plate to make entry and exit seamless. You can do this either in the Manage My Booking facility of our online booking site or by contacting us on 0345 222 0541. Please ensure that you bring your booking confirmation with you.


Can I change or cancel my booking?

This depends on the product that you have purchased. To find this out please visit the Manage My Booking facility on our online booking site.


How do I "manage my booking"?

You can amend your booking in the Manage My Booking facility on our online booking site. If you do not have access to the internet then you can phone our call centre on 0345 222 0541, they will be able to amend your booking for you.


What co-ordinates do I enter into my satnav to get to Southampton Airport?

The co-ordinates for Southampton Airport are (Latitude/longitude: 50:57:01N (50.95039); 1:21:42W (-1.36155). You can also use postcode SO18 2NL. This will take you to the terminal building and you can then follow the signs to your car park. For more information and directions to the airport see our Getting to & from the airport by car page.

Please note: Postcode accuracy on satellite navigation systems is variable. Please follow the relevant signage on arrival to the airport.


What do I do when I get to the car park?

Your booking confirmation will have instruction on what to do when you get to the car park. These vary depending on which parking product you have booked.


How do I use my car parking reservation?

On arrival

Please drive up to the barrier. The system will recognise your registration number and the barrier will lift to let you in to the car park. The machine will also generate a ticket, please ensure you take this with you as you will need it to leave the car park. The system can take up to 30 seconds to recognise your registration number. If the barrier does not lift DO NOT press for a ticket and instead press the intercom button to speak to a car park operator who will give you access to the car park.

Once you have entered the car park it will depend on which parking product you have booked. Full instructions can be found on your confirmation email but if you are not sure there are signs which you can follow.

On departure

The car park uses a number plate recognition system to match you to your reservation. You will be given a ticket on entry to the car park (a recognised booking will show a series of numbers just above the barcode). As long as you return within your reservation times, simply enter the ticket into the exit column and the barrier will raise.


Do I have to put my credit/debit card details into the machines at entry or exit to the car park?

If you have pre-booked your car parking then there is no need to put your card details into the machines at any point. If you have not pre-booked then you will need to pay either by card or cash before leaving the car park at one of our payment machines located at the front of the car park nearest the terminal building.


What if my return flight is delayed and I go over my pre-paid parking period?

Please contact the call centre on 0345 222 0541 to advise, overstays will be chargeable.


What if I arrive early before my pre-paid parking period?

Please ensure that you arrive at or after the time selected on your booking as additional charges will apply if you arrive before this time.


What happens if my vehicle breaks down in the car park?

Go to the office located on the ground floor of the short stay car park or use the intercom on the payment machines in the long stay car park. Often the car park will be able to jump start your vehicle for free depending on size and type of vehicle. For large vehicles it may require a third party, in which case a charge may be payable. In all cases you should ensure that you authorise the procedures being employed in respect of your particular vehicle.


What happens if I damage another vehicle?

In the unlikely event of this happening, you must report the incident to the car park operator either at the office located on the ground floor of the short stay car park or using the intercom on the payment machines if in the long stay car park. Do not leave the car park without reporting the incident. T/C's apply.


What happens if my vehicle is damaged in the car park?

In the unlikely event of this happening, you must report the incident to the car park operator either at the office located on the ground floor of the short stay car park or using the intercom on the payment machines if in the long stay car park. Do not leave the car park without reporting the incident. T/C's apply


How do I register a complaint or comment?

If you would like to register a complaint or feedback on your parking experience at Southampton Airport then please complete our online feedback form http://www.southamptonairport.com/contact-us/feedback/.


My booking is showing a PREAUTH status.

If your parking booking shows as PREAUTH please wait 5 to 10 minutes for the payment to be processed and the booking confirmation to be emailed to you. If you don’t receive the confirmation please contact our call centre on 0345 222 0541. Please DO NOT make another booking or your booking could be duplicated.


My booking is showing a pending status.

If your parking booking shows as pending this means that your payment has not yet been taken. If this occurs please check with your bank. Please DO NOT make another booking or your booking could be duplicated.


I booked my parking with Flybe but haven’t received confirmation

If you have booked parking with Flybe as part of a flight booking you will receive your parking confirmation within your flight confirmation email. If you have booked it separately you will receive this in a separate email.

If you do not receive your parking confirmation please telephone the Flybe parking call centre on 03332 472 002. Please do not make another booking directly through the Southampton Airport parking booking site or your booking may be duplicated.